|
 The Patient Advice
and Liaison Service (PALS) is here to help when you need
advice, have concerns or don't know where to turn.
As a patient, relative or carer sometimes you may need to
turn to someone for help, advice and support. This is where
the Patient Advice and Liaison Service comes in.
Our aim is to help sort out any problems or concerns you
may have when using health services.
The Patient Advice
and Liaison Service works with patients and staff to improve
our health service.
We will do this by:
- offering advice and support to patients, their families and carers
- providing information on NHS services
- listening and responding to concerns, suggestions or queries
- helping sort out problems quickly on your behalf.
We will always ask
for your permission before personal information is discussed
with others. We can talk to staff, management and other
organisations
on your behalf.
The service is free and confidential. Only in exceptional
cases where your safety or that of others must be considered
will we have to pass on information. We will always tell you
if we have to do this.
Our aim is to agree the best way forward to deal with a problem and get it resolved quickly - if
possible on the spot.
|
